Customer Service
How to Order
The best way to order is to use this online store. Rest assured that we utilize the most up to date encrypted secure methods to transfer sensitive information such as credit cards and personal information.
Accepted Payment Types
Pandemic Haunt Production, LLC accepts most major credit cards and PayPal for payment. We do not accept checks, money orders, or C.O.Ds.
We charge your credit card / Paypal account when your order is placed.

Some important information about our shipping...
  • Where do we ship? Pandemic Haunt Production only ships to the United States.  (Please contact us if you live outside the United States. Special arrangements can be made)
  • How do we ship? Most orders ship via UPS Ground, USPS Flat Rate service or Regular Mail. We do our best to get the lowest possible shipping rate we can.
  • How quickly do we ship? Orders usually ship from 1 to 14 days from the time you order. There are several factors that determine how quickly your order will be shipped. During our busy season (August through October) It may take as long as 21 days to ship your order. Please take that into account when ordering. Please contact us if you need a solid delivery date.
  • We do not ship to P.O. boxes or APO addresses. Your order will be rejected if submitted with this type of address.
  • Orders are shipped from Metuchen, New Jersey. On rare occasions, some orders are drop shipped from other manufacturers.
Terms & Conditions
The following are terms and conditions of a legal agreement between you and Pandemic Haunt Production, LLC:
By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree to the bound terms and comply with all applicable laws and regulations, including any re-export control laws and regulations. If you do not agree with these terms and conditions, do not use this website.
  • We accept Master Card, Visa, Discover Card, American Express and Pay Pal
  • All orders must be paid for at time of order.
  • All shipping costs will be added to total order
  • Any sales tax will be applied, where applicable
  • All products are guaranteed against defects for 30 days from date of invoice
  • Accessories are sold separately. Photos may vary from actual products
  • Pandemic Haunt Production, LLC is not responsible for typographical errors on descriptions, pricing, images
  • Specifications and prices are subject to change without notice
  • We do not accept C.O.D, checks or money orders
  • All orders subject to acceptance and approval. We reserve the right to refuse an order
In no event will Pandemic Haunt Production, LLC or any of it's representatives be liable for any damages or injuries, however they may occur, related to any products sold through Pandemic Haunt Production, LLCs online business, retail business or wholesale business.
Except as expressly stated herein, Pandemic Haunt Production, LLC makes no representations or complied of any kind with respect to products sold.

Returns and Cancellations
  • Products may be returned within 10 days of receiving the product
  • Product damage claims must be made to Pandemic Haunt Production LLC within 3 days of delivery
  • No products that show sighs of use will be credited
  • There will be no cancellations allowed in excess of 3 days after placing an order. In addition, orders in the process of being shipped can not be canceled, however you may contact us for a return once you receive the order.
  • All items purchased prior to Oct. 31st can not be returned after Oct. 31st of the same year. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.
In the unlikely event that you need to return something please contact us by e-mail.

Contacting Pandemic Haunt Production
Please see our "Contact Page" for various methods to contact Pandemic Haunt Production.

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